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Innosilicon Miner Repair Guide

If your miner is not working properly, follow these steps and tell us the details of the problem, so that we can fix it as quickly as possible.

180-day warranty

A 180-day warranty is provided starting from the shipping date. The faulty miners or parts must be shipped out with the original package within the 180-day period, otherwise the warranty will be void.

Before you send the miner

Many problems can be solved on site. These checks take a few minutes and help us understand the problem if a repair is still needed:

What you seeWhat to check first
The miner does not start at allMains power, the power cable and the PSU. Try the miner with a known good power supply if you have one.
One hash board is missing or the hashrate is lowThe data cable and the power connectors of that board. Re-seat them with the power switched off.
High temperature or fan errorsDust on the boards and fans, fan speed, air flow and the room temperature. Clean the miner and make sure hot air is not sucked back in.
The miner cannot be found on the networkThe network cable, the router and the IP address. The SetIP tool from our Firmware & Tools page finds miners on your network.
The miner keeps rebooting or stops miningPower stability, pool settings and the firmware version. Updating to the latest firmware for your exact model often helps.

Firmware, repair guides for hash boards and user manuals for every supported model are available on our Firmware & Tools page.

The repair process

  1. Locate the faulty part and confirm the problem
    • If you are able to troubleshoot and are certain about the faulty part or unit, send us an email and arrange the shipment.
    • If you are not sure how to locate the faulty part or unit, contact us by email at miner_support@innosilicon.shop or through our contact form (choose "Technical Support"). Photos and log files help a lot.
    • If a hash board or PSU is burnt, oxidized or broken, or a pin has fallen off, it will be scrapped and cannot be repaired. Please do not return it.
    • If components, especially hash boards, were removed or replaced without our permission, the miner or hash board cannot be repaired for technical reasons. All hash boards in the same miner must have the same serial number.
    • Please ship only whole miners, hash boards, control boards and PSUs to our repair centers. Other accessory parts will be discarded during customs clearance.
  2. Prepare the shipment Pack the miner or parts carefully, in the original package if it is under warranty, and follow the Return for Repair instructions (PDF). Boards or parts damaged during transportation cannot be repaired.
  3. Tell us about the shipment Send an email to miner_support@innosilicon.shop with the tracking number, the packing list and a short description of the problem.

Out-of-warranty repair

  • If you are not sure whether your miner is still under warranty, contact us to confirm.
  • If your miner is out of warranty, you can send the parts or the miner to us for a paid repair. Please contact us first, before returning the product.
  • Arrange the shipment and make sure the parts are well packed. Parts damaged during transportation cannot be repaired.
  • The bill will be sent to you once the miner is repaired.
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